Frequently Asked Questions (FAQ)
Qualifying as an Authorized Customer
In order to process your order, we kindly ask for the necessary business documentation. Our supply of chemicals is exclusively reserved for Analytical Testing Laboratories and Authorized Customers.
To place an order for chemicals or other restricted products for your laboratory, please ensure your ID includes your business name and shipping address. Email your documentation to "Orders@birchbiotech.com". Please include your Company Name in the subject line, and specify the part number(s) and quantities in the body of the email.
Acceptable forms of ID include:
- Documentation issued by the state containing your organization's Federal Tax ID Number
- Any state-issued identification showcasing the business name and address
- Business License issued by the city or county
Please note: We do not ship chemicals to residential addresses, PO Boxes, or fulfillment centers (UPS or FedEx Stores). Our shipments are exclusively to certified analytical testing laboratories with a verified business license and address. Thank you for your cooperation.
Frequently Asked Questions (FAQ)
When will my order ship?
If orders are received by 12pm EST, we make every effort to ship them out the same day, provided that the inventory is available.
Is it possible for customers to provide their own shipping instructions and account number?
Certainly, we are delighted to accommodate shipping under your account number or provide prepaid options with subsequent billing.
What are the charges for hazmat fees?
Hazmat fees for ground shipping are $26 per case. If your order is shipped by pallet, you will only incur a single hazmat fee per pallet.
Are there any minimum quantity requirements for orders?
No, we do not have any minimum order quantity requirements of any kind.
From where are the products shipped?
All products are shipped from our distribution center located in Pennsylvania.
Are the products manufactured in an ISO-certified facility?
Yes, all products are manufactured by our partner in an ISO14001:2015 and ISO9001:2015 certified facility.